Here to help, whenever you need us

Yes. Everything in your vault is encrypted with AES-256 — the standard banks use — and protected by your device's biometrics and two-factor authentication. No one at FinalKey can read your vault, and your information is never sold or shared.

FinalKey was designed for you, not for engineers. Large type, plain words, one question at a time — and Orion, our built-in assistant, is always there to explain anything. Most people complete their first checklist in a single sitting.

Not at all — and we'd gently suggest you don't try. Your progress is saved automatically. Many members do a little each week; the checklists always show what's done and what's waiting, with no deadlines.

For anything about onboarding, entering your end-of-life preferences, uploading documents, or managing your Successor and Keyholder assignments, just reach out using the form below. We're happy to help with every question, big or small.

For login difficulties, two-factor authentication errors, a new device, or a password reset, describe what's happening in the support form below with as much detail as you can.

Because your vault holds your most personal information, our team may ask you to complete a few extra verification steps before we can help with anything related to account access. It's a small inconvenience that exists to protect you.

Install FinalKey on your new device and sign in with your existing credentials — your encrypted vault follows your account, not your phone. You may be asked to re-verify with two-factor authentication. If anything snags, contact us below and mention "device change."

A Keyholder is someone you trust with access to certain information while you're living — like a spouse or adult child. A Successor receives access after you're gone. You choose what each person can see, and you can change either at any time.

The Successors you named are verified, and then your vault unlocks for them exactly as you arranged — some information immediately, some on the timing you chose. Nothing is released without your prior instruction.

We're sorry you may be reaching out during a difficult time. To help us help you quickly, include in the form below:

• Your full name
• The email address associated with your assigned role
• A brief explanation of your request

For end-of-life activation requests, FinalKey may require identity verification and official documentation as part of our security protocols. Please don't upload sensitive documents through the form unless we ask — we'll guide you to a secure submission channel.

If your situation is urgent, begin your subject line with URGENT and our team will prioritize it.

Your vault is encrypted with AES-256 at rest and TLS in transit, protected by your device's biometrics and two-factor authentication. Although FinalKey is not a HIPAA-covered entity, we voluntarily follow administrative, physical, and technical safeguards consistent with HIPAA security principles.

If you'd like more detail about our security practices, ask through the form below — we're glad to share.

Yes. You can request access to, correction of, or deletion of your personal data at any time. State your request clearly in the form below so we can begin the identity verification process — a necessary step before we make any change to your information. See also our privacy policy.

If files won't upload, documents won't display, data isn't syncing, or something in the app isn't behaving, we'd like to fix it quickly. When you write in, include:

• Your device type and operating system version
• Your FinalKey app version
• What happened, and roughly when it began

Those three details let our team diagnose most issues on the first reply.

FinalKey subscriptions are managed through the Apple App Store. If you have a billing question, a renewal issue, or would like a refund, we'll gladly walk you through the process — though all refund decisions are ultimately made by Apple.

When you write in, include the email used for your App Store account so we can assist effectively.

Plans start at $2.99 a month, with Plus at $6.99 and Premium at $9.99. You can compare them on our pricing section — and cancel anytime.

You can do it yourself, right in the app, in about a minute — our step-by-step deletion guide shows exactly how. You can erase just your vault data (keeping your login) or your entire account.

You can also request deletion through the form below; we'll verify your identity first, for your protection. Either way, once completed, deletion is permanent and cannot be undone — your data is destroyed and cannot be recovered, even by us.